Social skills

Social skills refer to the ability to work with others and overlap
with communication and interpersonal skills. By understanding and considering
the emotions of others through active listening and both verbal and nonverbal
communication, employees are better prepared to respond appropriately. Social
skills are necessary to guide people effectively in a specific direction and influence
them in any particular way. They also help build a sense of rapport and trust
among employees and managers, as well as an overall healthier workplace culture.

Self-awareness

As one of the primary components of emotional intelligence, self-awareness refers
to the ability to identify aspects of yourself, such as emotions, strengths,
weaknesses and values. It also allows you to perceive the impressions or effects
that you have on others in the workplace. For instance, you may notice that you’re
prone to frustration or irritation when working with specific tasks. Being aware of
these feelings is the first step to understanding and addressing them, allowing you
to improve work performance and be more receptive to constructive criticism.

Empathy

Being empathetic is not only seeing how others feel, but understanding their
emotions and perspective. Empathy is a type of interpersonal skill that implies
insight into the emotional state of others and the ability to respond appropriately.
With empathy, you can better perceive the emotional dynamics between
employees and across the workplace, allowing you to understand and navigate the
resulting interactions and behaviors.

This is especially important when resolving conflicts or disagreements, preventing
major workplace issues and improving overall workplace culture. Empathy has
specific applications in business, such as sensitivity to cross-cultural differences,
retaining top talent, hiring outstanding employees and helping people develop
professionally.

Self-management

Individuals who practice self-management are able to cope with negative moods
and ward off impulsive reactions. This means first recognizing and processing your
emotions, and then responding to those who surround you. If you have a strong
EQ, you can successfully manage feelings and match them with your passions. For
example, in business, when things don’t turn out as you would like or your team
makes a mistake, the urge might be to scold the team because of the failure.
However, with emotional intelligence, you can see the error from an objective
stance and look at all the causes. You can then provide feedback to your team and
work toward alternative solutions with them.

Motivation

Motivated individuals tend to pursue their goals and perform their tasks for intrinsic
rather than external rewards. That is, a motivated person finds a rewarding degree
of purpose and meaning in their work, is passionate about what they do and
enjoys the process of ongoing personal development. These individuals are often
eager to take on new challenges and goals. A motivated, emotionally intelligent
individual works with passion and portrays an optimistic perspective to
management, creating a motivating workplace environment.

Less emotional accountability.

Poor team dynamics.

Ineffective communication between employees and management.

Inefficient decision-making.

Reduced productivity.

Poor problem-solving.

Struggles with constructive feedback and employee development.

Increased employee turnover and hiring costs.